Frequently Asked Questions
Find answers to common questions about our cab booking services, airport transfers, and more.
Professional drivers, door-to-door service, luggage assistance, and timely pick-up/drop-off.
Yes, we operate 24 hours a day, 7 days a week.
Yes, via our webbooker or by contacting us directly.
Yes, we provide vehicles for small families to large groups, including minibuses.
You can cancel your booking up to 48 hours before the scheduled pick-up. Cancellations made within this period may be subject to fees.
Yes, all vehicles are fully licensed and insured.
Yes, available on request—please inform us when booking.
Yes, please inform us in advance for mobility or other assistance.
Both cash and card payments, including contactless, are accepted.
Provide all the details you have; we will find the postcode and email you a quotation.
We monitor flight times and adjust pick-up accordingly at no extra cost.
Yes, additional stops can be arranged (extra charges may apply).
Small pets in carriers are allowed—please inform us in advance.
No, all vehicles operate a strict non-smoking policy.
Yes, the driver's contact number is provided in your booking confirmation.
Contact us at contact@cabnearme.co, and we will assist in retrieving it.
Yes, all bookings are pre-arranged and can be scheduled 24/7.
Yes, available on request—please book in advance.
We recommend booking at least 24–48 hours in advance.
Send complaints to contact@cabnearme.co, and our team will respond promptly.
Yes, if you cancel at least 48 hours in advance, you are eligible for a full refund.
Cancellations made less than 48 hours before your booking may incur a cancellation fee.
Please provide at least 48 hours' notice to avoid cancellation fees and receive a full refund.
Yes! You can reschedule your booking without penalty if done at least 48 hours before the scheduled time.
Refunds are usually processed within 3–5 business days to the original payment method.
Yes, all refunds are returned to the original payment method used at the time of booking.
If you miss your booking without prior notice, cancellation fees may apply, and refunds may not be available.
Yes, partial cancellations are eligible for a refund, calculated based on the 48-hour notice rule.
Same-day cancellations are considered late cancellations and may not be refundable.
Some promotions may have specific restrictions. Please check your booking terms before canceling.
Contact our customer service team via phone, email, or website form, and we'll assist you promptly.
For cash bookings, customers are required to pay 15% upfront at the time of booking. The remaining balance must be paid in full to the driver at the start of the journey.